Privacy Policy | Alnwick Web Design

Introduction

Welcome to Alnwick Web Design's Privacy Policy. This page explains how we collect, use, and protect your personal information when you visit our website. We are committed to protecting your privacy and being transparent about our data practices in compliance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws.

Who We Are: Alnwick Web Design is a web design business based in Alnwick, UK, providing professional web design and related digital services to businesses in Alnwick, Northumberland, and beyond.

Information We Collect

We may collect and process the following types of information about you:

Information you provide directly: We collect information that you voluntarily provide to us when you use our contact forms, request a quote, send us emails, or communicate with us directly. This may include your name, email address, phone number, company name, details about your project, and any other information you choose to share.
Information collected automatically: When you visit our website, we may automatically collect certain information through cookies and similar technologies (please see our Cookie Policy for more details). This information may include your IP address, browser type and version, operating system, referral source, pages viewed, website navigation paths, and information about the timing, frequency, and pattern of your service use.

How We Use Your Information

We use the information we collect for various purposes, including:

To respond to your inquiries and provide you with quotes or information about our services.
To communicate with you regarding your project, our services, or updates related to your requests.
To improve our website, services, and user experience by understanding how visitors interact with our site.
For internal record keeping and administrative purposes.
To send occasional promotional emails about new services, special offers, or other information we think you may find interesting, but only if you have opted-in to receive such communications.
To comply with legal obligations and protect our legal rights.

Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. We process your information based on the following grounds:

Necessary for Contract: To perform a contract with you, such as providing web design services you have requested, or to take steps at your request before entering into a contract (like providing a quote).
Legitimate Interests: For our legitimate business interests, such as improving our services, understanding website usage, or communicating with you about our services, provided these interests do not override your fundamental rights and freedoms.
Consent: Where you have given us clear consent for specific processing purposes, such as receiving marketing communications. You have the right to withdraw your consent at any time.
Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

Sharing Your Information

We do not sell, distribute, or lease your personal information to third parties. We may share your information with:

Service providers: We may share your data with third-party service providers who perform services on our behalf to help us operate our website, conduct our business, or service you. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. Examples include website hosting providers, analytics services, or email marketing platforms (if used).
Legal requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (UK GDPR)

Under UK GDPR, you have important rights regarding your personal data. These rights include:

Your right of access: You have the right to ask us for copies of your personal data.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal data in certain circumstances.
Your right to restrict processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent: If our lawful basis for processing is consent, you have the right to withdraw that consent at any time.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the details below if you wish to make a request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Cookies

We use cookies and similar technologies on our website. For more information about how we use cookies, please refer to our separate Cookie Policy.

Third-Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@alnwickwebdesign.co.uk
By using our form on our website: Contact Form